Bilingual English Export Sales Administration Assistant (M/F)

EXPERIENCES is recruiting for its client, an international industrial company, an Export Sales Administration Assistant (M/F) on a permanent contract (CDI).

The position:

At the heart of commercial activity, you will manage a portfolio of international customer accounts, from order receipt to final delivery. Your scope covers major exports with interlocutors spread across several geographical zones (Europe, Asia, etc.). On a daily basis, you will ensure order entry and tracking, verify the consistency of commercial conditions, manage stocks and invoicing, and ensure compliance with deadlines and customer commitments. You will manage disputes and claims with reactivity and contribute to the monitoring of the department's performance indicators. Acting as a true interface between your customers, the sales department, and the technical teams, you will play a key role in the fluidity of the order process. You will anticipate unforeseen events, propose suitable solutions, and actively participate in the continuous improvement of the service.

Profile sought:

With a Bac+2/3 degree in international trade, logistics, or management, you have proven experience in Sales Administration or customer service within an international industrial environment. You are proficient in an ERP and are perfectly comfortable with professional English on a daily basis, both written and spoken. Knowledge of a second language is a real plus. Rigorous, customer service-oriented, and capable of managing multiple priorities simultaneously, you are comfortable in demanding and multicultural environments. The position is based in the Lille metropolitan area with access via public transport.