Sales Process Specialist - Salesforce

Serasa Experian is the first and largest Datatech in Brazil. A leader in intelligence solutions for risk and opportunity analysis, focusing on credit, authentication, and fraud prevention journeys. With cutting-edge technology, innovation, and the best talent, it transforms the uncertainty of risk into the best decision, helping people achieve their dreams and companies of all sizes and segments to prosper. We have 22,000 people operating in 32 countries and every day we are investing in new technologies, talented professionals, and innovation to help all customers maximize every opportunity. With corporate headquarters in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is part of the FTSE 100 index.

We are looking for a person to act as a Commercial Processes Specialist, with a strategic role in the evolution of our SMB sales channel experience. This person will be responsible for deeply understanding the commercial operation, mapping journeys and processes, identifying frictions and opportunities, and transforming these diagnoses into concrete improvement actions, following through from problem identification to implementation and measurement of results. We are looking for someone with strong analytical capacity, systemic vision, and an orientation toward execution, who can move between Sales, Operations, Technology, Products, and other partner areas, connecting business needs to simple, scalable, and sustainable solutions. What will be your main responsibilities Act as an agent of transformation for the SMB sales channel experience, identifying opportunities and leading initiatives that make the commercial journey simpler, more efficient, and more productive. Deeply understand the sales channel operation, understanding its main pains, needs, processes, tools, dependencies, and friction points. Map end-to-end commercial journeys and processes, structuring AS IS and TO BE scenarios and identifying opportunities for simplification, automation, standardization, and efficiency gains. Identify and prioritize opportunities considering impact on channel experience, productivity, conversion, quality, error reduction, risks, and operational effort. Investigate problems using root cause analysis methodologies, avoiding one-off solutions and acting on the structural causes of the operation's main frictions. Transform Sales needs and pains into viable, scalable, and measurable requirements and solutions, ensuring alignment with the involved areas. Lead continuous improvement initiatives focused on reducing the operational load of salespeople and simplifying the sales process from start to finish. Identify improvement opportunities in the use of tools, systems, and technologies that support the commercial operation, including Salesforce. Conduct multidisciplinary projects and initiatives involving Sales and partner areas, performing stakeholder management, dependencies, risks, action plans, and deliveries. Structure indicators to establish baseline, goals, and monitoring of results, measuring the gains generated by the implemented initiatives. Monitor the effectiveness of solutions after implementation, identifying adjustments and new evolution opportunities. Build reports, analyses, and executive presentations, translating complex data and information into insights, recommendations, and clear directions for decision-making. Disseminate a culture of continuous improvement and sales channel centricity, contributing to a commercial operation that is increasingly simple, efficient, and experience-oriented. What we look for in you Completed higher education in Administration, Engineering, Economics, Technology, Process Management, or related fields. Solid experience in Processes, Projects, Commercial Transformation, Sales Operations, Business Operations, PMO, or related areas. Practical experience with process mapping, analysis, and redesign, including the construction of AS IS and TO BE scenarios. Knowledge of continuous improvement methodologies and structured problem solving, such as PDCA, Kaizen, Lean, Lean Six Sigma, 5 Whys, Ishikawa Diagram, or similar. Knowledge of agile methodologies and project management, with the ability to lead initiatives involving different areas and stakeholders. Strong analytical capacity, being able to transform data into diagnoses, hypotheses, insights, and recommendations that support decision-making. Ability to build indicators and measure results, connecting initiatives to concrete impacts for the business. Excellent communication, influence, negotiation, presentation, and conflict management skills, including in environments with multiple stakeholders. Excellent interpersonal relationships and ability to navigate between different levels and areas of the organization. Ability to structure complex problems, establish priorities, and lead initiatives with autonomy and a sense of ownership. Experience in preparing reports and executive presentations, with the ability to synthesize information and communicate recommendations objectively. Advanced English, considering frequent interaction with global teams via email and meetings. Advanced knowledge of Salesforce and the ecosystem of commercial tools. Salesforce Administrator certification / equivalent track to Ranger on Trailhead – mandatory requirement.

We are looking for a person who combines business vision + processes + data + channel experience. It will be important to have: Customer/channel centric vision: ability to see processes from the perspective of those who sell and identify frictions that harm their experience. End-to-end vision: understanding impacts and dependencies beyond a specific step or area. Problem solving: investigating problems, identifying root causes, and structuring solutions. Data-driven mindset: using data to prioritize problems, build hypotheses, and measure results. Influence without authority: mobilizing different areas around a common agenda. Execution: transforming diagnosis and recommendations into effectively implemented actions. Continuous improvement: questioning existing processes and constantly seeking simpler and more efficient ways to work.

Serasa Experian is much more than you imagine. With the purpose of creating a better future, expanding opportunities for people and companies, in Brazil we are more than 4 thousand people acting in various teams and specialties. Here, every knowledge and diversity complements each other and you can work on what you love most; we are committed to building an inclusive culture and an environment in which people can balance their careers with their personal commitments and interests, valuing well-being. We dedicate ourselves much to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we were awarded by Great Place To Work in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Each recognition indicates to us that we are on the right track, providing an increasingly better work environment for our talents.

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