Quality and Process Specialist - M/F - CDI - Roissy CDG

About the company

We take care of our employees, and they take care of our customers!

Join a global community! The international logistics industry is an essential piece of the global trade puzzle: it is what makes the world go round. Global supply chain management is our business. And at the heart of Expeditors, you will find professionalism, leadership, and a friendly environment — all elements that foster an innovative and customer-service-oriented approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ more than 19,000 skilled professionals in a global network of more than 350 locations across six continents. Expeditors meets the ever-increasing complexities of international trade through customized solutions and seamless, integrated information systems.

Our mission We recruit, train, and retain the best logistics and technology experts across the world. We love to promote internally: more than 50% of our employees have been with Expeditors for over five years. Our high retention rate is due in particular to a unique compensation program for positions that are much more than just jobs — they are true opportunities to grow, to do what you love, and to build a career with us!

Your tasks

JOB OBJECTIVE

• Constantly seek more efficiency and consistency in our practices
• Increase the satisfaction of our customers and our employees
• Identify and foster continuous improvement opportunities
• Deploy operational solutions and processes at the district level

In collaboration with the District Business Operation and Regional Business Operation managers, you will actively contribute to improving operational efficiency, the pursuit of excellence, and the development of very high-level customer service.

You will support teams in the continuous improvement of processes and contribute to the deployment of solutions that allow for the sustainable optimization of operational performance.

KEY RESPONSIBILITIES

• Deploy Global Business Operations strategies and principles to contribute to world-class performance.
• Take ownership of new processes and technologies, train teams on their use, and ensure follow-up.
• Drive the Quality Management System (QMS) in an approach to improving efficiency, profitability, and consistency of practices.
• Improve operational performance through data analysis and process observation.
• Support employee development through training and mentoring to develop a true culture of quality and process improvement.
• Develop and maintain strong, collaborative relationships with the international network.
• Support the implementation of local solutions to improve efficiency and visibility, while ensuring alignment with global standards.
• Possess strong presentation and public speaking skills, particularly for conducting training and presenting quarterly reviews to the management team.

Requirements

Analytical Capacity You are able to solve problems by relying on quantitative and qualitative analyses to understand process-related issues. You know how to map processes, clearly identify areas for improvement, and detect opportunities to gain efficiency. You are comfortable analyzing large volumes of complex data.

Ability to influence and support change You know how to promote a Lean approach and effectively support the implementation of change. You build and maintain lasting relationships within the district to positively influence employee performance. Thanks to your training and presentation skills, you know how to challenge, encourage, guide, and mobilize teams. Flexible, you also know how to adapt to unforeseen situations and events.

Pursuit of excellence Determined and persevering, you view resistance as a challenge to be met. Passionate about Lean culture, you are in a permanent process of learning and improvement. You continually seek to improve the quality of customer service as well as the employee experience.

• Good knowledge of Expeditors products and services. More than 3 years of experience in operations is preferred.
• Strong leadership skills.
• Excellent organizational, autonomy, and project management skills.
• Mastery of process mapping, Root Cause Analysis, and various problem-solving techniques.
• Experience in communication, public speaking, and conducting training.
• Excellent interpersonal skills, with the ability to communicate and interact effectively with employees at all levels.
• Strong IT and analytical skills, particularly in Microsoft Office, Power BI, SharePoint, and Visio.
• Good proficiency in Copilot.
• Very good level of English, both spoken and written.
• Excellent oral communication and presentation skills.

What we offer

• Position based in Survilliers
• CDI contract
• 13th month + Supplemental health insurance + CE
• Skills development plans
• Continuous training (minimum 52 hours per year)
• Restaurant vouchers (11 euros/day)
• 50% coverage of public transport subscription
• www.expeditors.com

Salary = between 35,000 euros and 38,000 euros gross per year over 13 months

Other

This role sometimes includes travel to our sites located in northern France (Roissy, Survilliers, Nantes, Le Havre, Lille, Mulhouse, and Strasbourg)