Air Import Customer Service

Company Description

Expeditors is a Fortune 500 company based in Seattle, specializing in logistics and supply chain management. With more than 350 locations in over 100 countries and six continents, we offer a global network backed by integrated technology and efficient processes.

We focus on the growing demands of international trade, designing customized and optimized solutions for each client. Our portfolio includes:

• Air and ocean freight with cargo consolidation.
• Customs brokerage and insurance management.
• Distribution and value-added services.
• Supplier consolidation and integral supply chain solutions.

At Expeditors, we combine technological innovation with global expertise to guarantee efficiency, visibility, and total control in every logistics operation.

Job Description

✈️ Air Import Customer Service 📍 Location: San Isidro 🏢 Area: Customer Service and Operations – Air Imports ⏰ Modality: On-site

🎯 Job Purpose To ensure the timely and accurate movement of international air cargo, guaranteeing high standards of customer service and regulatory compliance within the Air Imports area.

🧩 Main Responsibilities

• Coordinate and follow up on air import shipments (Track & Trace).
• Record information accurately and promptly in the operating system.
• Maintain constant communication with clients and offices abroad.
• Manage arrival notices, documentation, and operational cargo flow.
• Ensure correct and timely billing to clients and providers.
• Comply with KPIs, internal procedures, and current regulations.
• Identify opportunities for improvement in operational processes.
• Manage and follow up on assigned accounts.
• Escalate operational incidents when necessary.

Requirements

📌 Requirements

• Experience in customer service and international air import operations (indispensable)
• Knowledge of logistics processes and foreign trade.
• Proficiency in Microsoft Office tools (Excel, Word).
• Ability for organization, follow-up, and attention to detail.
• Good level of communication and customer service.
• Proficiency in English (Intermediate/Advanced Level): Indispensable

🎓 Education and Certifications

• Technical or university studies in Foreign Trade

🧠 Key Competencies

• Proactivity and sense of urgency.
• Teamwork and results orientation.
• Organization and time management.
• Integrity and commitment to quality.
• Effective communication at local and international levels.

Additional Information

🚀 What do we offer?

• Opportunity for professional development in a leading company in the logistics sector.
• Continuous training (minimum 52 hours annually).
• Excellent work environment and solid organizational culture.
• Exposure to international operations and working with global teams.