Facilities & Front Desk Coordinator

Front Desk & Service Desk Associate (12-Hour Rotating Shift) Location:  one-north area, Singapore Employment Type:  Full-time (Shift-based) Work Arrangement:  12-hour rotating shifts (including weekends/public holidays as rostered) Work Pass Holders:  Welcome to apply About the Role We are looking for a professional and service-oriented  Front Desk & Service Desk Associate  to support daily operations at a client site in the  one-north area . You will be the first point of contact for visitors and staff, providing front-of-house reception services and service desk support (administrative), ensuring a smooth and positive workplace experience. Key Responsibilities Front Desk / Reception Services Manage the reception counter and provide a warm, professional welcome to visitors and stakeholders.

Handle visitor registration, verification, and access procedures in accordance with site policies.

Answer incoming calls, general enquiries, and email requests; route/escalate appropriately.

Support meeting room coordination (e.g., bookings, directions, and basic set-up requests as required).

Maintain reception area readiness (signage, forms, supplies) and uphold professional standards.

Working Hours / Shift Pattern 12-hour rotating shifts , rostered based on operational requirements (e.g., day/night rotation).

Includes  weekends and public holidays  as required.

Shift allowance/OT (if applicable) will be shared during the hiring process.

Requirements Minimum  N/O Levels, NITEC/Higher NITEC, Diploma  or equivalent; relevant experience is an advantage.

Experience in  reception, customer service, service desk/helpdesk, call centre, or workplace operations  preferred.

Comfortable with basic systems (email, MS Office/Google Workspace; ticketing tools a plus).

Strong service mindset with good communication and interpersonal skills.

Calm under pressure with attention to detail; able to follow SOPs and security protocols.

Able to commit to  12-hour rotating shift work  reliably.

Work pass holders welcome  (subject to prevailing regulations and eligibility).

Preferred (Nice to Have) Familiarity with meeting room AV/VC (Teams/Zoom rooms), printers, and access/visitor management systems.

Experience coordinating vendors and handling facilities/service requests.

Ability to communicate in English and at least one other language is an advantage.