Field Service Technician (M/F)

About the company

GROB France is the subsidiary of GROB Werke (9,600 employees worldwide), a century-old German family company. It designs, manufactures, and markets electromobility systems as well as excellence machining systems intended for players in many sectors: aeronautics, automotive, medical, energy, .... To support its growth, the French subsidiary is looking for a FIELD SERVICE TECHNICIAN M/F (in the Centre or South-West region).

Your tasks

Reporting to the Technical Manager of the French subsidiary, you will intervene autonomously at customer sites (aeronautics, automotive, medical, energy, etc.) in France and internationally. You will commission our machines and installations at customer sites. You will participate in customer training regarding use and maintenance. You will also provide remote hotline support in order to resolve encountered problems and/or identify fault diagnostics and intervene effectively. You are the primary contact for our customers and your sense of service is paramount. You analyze faults and provide the necessary corrections for the proper functioning of machines and installations. You also intervene within the framework of upkeep and preventive maintenance. You perform equipment modifications and evolutions. You ensure reliable reporting to your Manager and pass on useful information to sustain customer relationships.

Requirements

You have

• technical training in mechanical engineering with, ideally, a specialization in mechanical design.
• experience with CNC machines: after-sales service, commissioning, and preventive and curative maintenance.
• skills in repairing mechanical sub-assemblies, fault analysis, and diagnostics (electrical, mechanical, and hydraulic).
• good knowledge of machine tool numerical controls (preferably Siemens, Heidenhain).
• fluent English (mastery of German is a plus).
• good practice of classic office tools.
• good interpersonal skills to establish relationships of trust with customers.
• a developed sense of analysis and a strong appetite for troubleshooting.
• real technical curiosity and a thirst for results.

You are

• mobile to travel to customers in France and internationally.
• pragmatic, autonomous, and rigorous.

Your sense of initiative, your team spirit, and your ability to use internal synergies will allow you to intervene at customer sites effectively and contribute, at your level, to the sustainability of relationships.