Application Support Agent (French & Italian)

We are looking for a communicative and customer-focused Application Support Agent fluent in French and Italian to join our team. The ideal candidate will bring a proactive attitude and a passion for delivering excellent support experiences.

Daily tasks

• Support users with application-related questions and issues.
• Investigate and troubleshoot reported incidents.
• Manage tickets and follow up with users until resolution.
• Work closely with other support and technical teams.
• Ensure a positive user experience through clear and professional communication.
• Document solutions and share knowledge with the team.
• Help improve support processes and service quality.

Requirements

Strong communication skills and a customer-centric approach Fluency in French and Italian (both written and spoken) Previous experience in IT support is advantageous Familiarity with troubleshooting and system navigation Experience with tools such as ServiceNow (SNOW) is a plus

Nice to have: ServiceNow