1st Line Support Technician

Job title: 1st Line Support Technician

Salary: up to £29,000

Location: Wymondham

We are looking for an enthusiastic and knowledgeable 1st Line Support Technician to join our growing team. You'll be the first point of contact for clients, providing technical support, troubleshooting issues and ensuring a high level of customer service. This is an excellent opportunity for an experienced IT professional looking to develop their skills and progress their career.

Responsibilities

• Providing 1st line support for PCs and servers (Windows 10/11 and Server 2016–2022).
• Troubleshooting antivirus, disk space, memory, CPU and connectivity issues.
• Supporting Microsoft 365 and Office 365 environments.
• Installing PCs and carrying out software upgrades.
• Supporting customer applications.
• Setting up email accounts and hosting across Linux and Windows platforms.
• Troubleshooting VPN and network connectivity.
• Providing remote and on-site support for Mac devices.
• Delivering friendly and professional customer service.

Attributes:

• Excellent customer service skills.
• Full UK driving licence.
• Experience working within an IT Managed Service Provider (MSP).