Contact Center Specialist (Day Shift)

Job Description:

Evoca is looking for a Contact Center Specialist who will be responsible for providing information and consultation to customers, and ensuring feedback from customers.

What benefits will you receive:

We strive to create a work environment that promotes the growth and development of our employees. By joining the Evoca team, you will receive:

medical insurance,

travel insurance,

preferential terms for Evoca products and services,

holiday and year-end bonuses,

bonuses for marriage or the birth of a child,

paid days off,

sports package,

English language courses,

wide opportunities for continuous education and development (participation in international conferences, business trips abroad, the opportunity to obtain international certifications and study at the world's best universities).

Job Responsibilities:

receiving phone calls, providing necessary information to customers,

identifying customer needs, providing consultation and sales via phone calls and other electronic communication methods,

checking, processing, and executing messages received from customers,

data entry, preparation and presentation of reports.

Requirements:

higher education,

at least 1 year of work experience in a bank as a call center specialist,

excellent communication skills, literate speech,

caring attitude towards customers,

desire and ability to learn quickly,

customer engagement and sales execution skills,

negotiation and conflict management skills,

ability to orient oneself quickly,

initiative and a sense of responsibility,

excellent knowledge of Russian and English.

How to apply:

Please send your CV to the email address cv@evoca.am, specifying "Contact Center Specialist (day shift)" in the subject line.