Senior Server

Work tasks:

• Welcome guests warmly, assist with seating arrangements, and provide exceptional service by answering inquiries and offering menu recommendations for food and beverages.
• Prepare and serve food, and hot and cold drinks to established standards, ensuring quality and consistency.
• Organize workstations, operate tools and appliances in the serving and work area, and notify the kitchen of low stock levels as needed.
• Operate the POS system to process cash, card, and digital payments accurately, providing receipts and resolving customer payment inquiries professionally.
• Open and close the restaurant in accordance with approved Company procedures and checklists, ensuring that all required opening and closing tasks are properly and fully completed.
• Prepare and maintain the customer display/service line, including baking semi-ready products, arranging products, and ensuring appropriate availability, replenishment, presentation, and cleanliness.
• Organize, coordinate, supervise, and control the daily operations of the restaurant-bakery, including customer service, cleaning, storage, inventory, and overall operational readiness.
• Maintain and ensure compliance with food safety, hygiene, cleaning, allergen management, occupational safety, equipment, and workplace requirements.
• Guide, supervise, train, and support servers and other assigned employees; provide instructions and feedback, assess their job performance, coordinate their work and priorities, and ensure assigned duties are properly and fully completed by assigned employees.
• Communicate and coordinate effectively with servers, cleaners, management, suppliers, contractors, and other service providers to support smooth restaurant operations.
• Participate in and coordinate employee recruitment, including reviewing CVs and applications, communicating with candidates, conducting interviews, assessing candidates against position requirements, and supporting the selection of suitable employees.
• Prepare and coordinate employee schedules, breaks, replacements, and staff deployment, adjusting staffing according to workload, absences, and operational requirements.
• Monitor customer service and assist service staff when operationally necessary, particularly during busy periods, breaks, staff shortages, or absences.
• Complete and monitor required production, inventory, cleaning, temperature, write-off, operational, and other records, checklists, documents, and reports.
• Manage and participate in continuous improvement of operations. Take all appropriate actions and provide support the Manager in implementing operational decisions, procedures, standards, schedules, and plans and provide accurate information regarding restaurant operations.

We offer:

• An opportunity to be part of a dynamic and innovative company with ambitious growth plans.
• A friendly and supportive professional international team with diverse experience that values each member’s contribution.
• Modern working conditions and professional-grade equipment.
• Competitive pay.
• Career opportunities and personal development.
• Affordable meals in our restaurant bakery.

Other requirements:

• Previous experience in restaurant operations and staff supervision, including coordinating, guiding, and monitoring servers, cleaners, or other operational employees.
• Strong ability to organize daily operations, prioritize tasks, distribute work, monitor employee performance, and ensure assigned duties are properly and fully completed.
• Experience with staff scheduling, task allocation, production planning, inventory and stock control, ordering, receiving deliveries, stocktaking, write-offs, and waste control.
• Strong customer-service and communication skills, including experience handling customer requests, complaints, order problems, and other service-related issues.
• Ability to communicate and coordinate effectively with employees, management, suppliers, contractors, technicians, and other service providers.
• Good computer skills, including experience with POS and inventory systems, spreadsheets, email, scheduling, reporting, and basic business documentation.
• Strong leadership, organizational, planning, communication, decision-making, and problem-solving skills, with the ability to manage several priorities simultaneously.
• Trustworthy, responsible, reliable, proactive, detail-oriented, and able to remain professional and solution-oriented during busy or challenging situations.

Option to work from home:

No

Working load, shifts:

0.625