English-speaking Mac Desktop Support Technician (M/F)

For one of our clients in the insurance sector in Paris, you will bring your skills to provide personalized Apple support (Mac, iPhone etc).

Your main missions will be the following:

Personalized assistance: provide personalized technical support to clients, by understanding and responding to their specific needs. Ensure the proper functioning of equipment, by performing regular checks and quickly resolving issues. Reception and customer relations: offer exceptional customer service by answering their questions and guiding them in the use of the equipment. Diagnosis and resolution: quickly identify and resolve technical problems encountered by users, collaborating with other teams if necessary. Training: provide basic training on the use of the equipment and software available at the kiosk, in order to improve user autonomy. Priority management: effectively manage requests and priorities Reporting: maintain detailed reports on interventions, resolved problems, and propose improvements to optimize the service operation.