Airport Airline Customer Service Agent

CUSTOMER SERVICE CHECK-IN AGENT (CHANGI AIRPORT) – 1 Year Contract

MUST COMMIT TO 1 MONTH OF TRAINING (Tentatively starting from 3rd week of Oct)

Must be able to attend a face-to-face interview on 7 Oct, 3pm.

Job Description:

1. Handling Counter Check In duties.

• Check and ensure that flight tickets and travel documents are valid for flight
• Weigh and tag passengers’ luggage.
• Processing and issuing of boarding pass.
• Assisting passengers at self-Check In kiosks and auto bag drop kiosks.

1. Departure/Arrival gate duties

• Ensure boarding pass information is accurate and passenger’s name on passport tally with boarding pass for departure flight
• Crowd control
• Assisting passengers with special needs
• Direct disembarking passengers to respective areas such as immigration and baggage collection belts
• Meet & Greet
• Coordinate with crew and other departments to ensure timely gate activities to meet on time departure of flight.

1. Other miscellaneous duties when assigned

Shift Schedule:

44hrs a week (5/6 ALTERNATE workday week Monday – Sunday) Shift timings will range from 1000 - 2230. Fixed 9 hours shift (8 working hours, 1 hour break). Example: 1000 - 1900 1200 - 2100

Requirements:

• Presentable and well groomed (NO VISIBLE TATTOOS, only black/dark hair)
• Positive attitude with excellent customer service skills
• Good communication skills and command of English
• Possess basic computer skills