Operations and Collection Coordinator

Everest Technologies, a technology company located in Rosh HaAyin operating in the field of multidisciplinary systems development, is looking for an Operations and Collections Coordinator for a full-time position.

Responsibility for managing operational and financial processes with the company's customers throughout the project lifecycle. Management of customer accounts in systems and portals, monitoring delivery dates, uploading invoices, monitoring collections, and providing ongoing responses to customers, while working closely with project managers, the finance department, and internal interfaces.

Responsibilities

• Updating and monitoring customer orders in the company's systems and customer portals.
• Monitoring open invoices, receipts, and collection processes with the company's customers.
• Generating collection reports, receipt forecasts, and future payment reports.
• Ongoing coordination with project managers regarding delivery dates, milestones, and changes in schedules.
• Updating delivery dates in customer portals and company systems according to project progress.
• Uploading required documents, approvals, invoices, and additional documentation according to customer requirements.
• Ongoing work with project managers, finance, sales, and operations to advance tasks and provide responses to customers.
• Handling discrepancies, delays, and obstacles with customers and internal parties.
• Documenting and updating information in company systems and dedicated portals.
• At least one year of experience in an operational role, in the field of business customer service/collections.
• Experience working with ERP systems and customer portals - a significant advantage.
• Familiarity and experience in dealing with security company portals - an advantage.
• Full proficiency in Office, with an emphasis on Excel and Outlook.
• Very good English level for reading documents, correspondence, and working in international systems.
• Ability to understand project processes and monitor orders and customers.
• Proactive attitude, assertiveness, and ability for precision and attention to detail.
• Ability to manage and monitor multiple processes simultaneously.
• High service orientation and excellent interpersonal skills.
• Problem-solving ability and ability to advance tasks independently.
• Ability to work in a dynamic and multi-tasking environment.