IT Support Technician

With 40,000 employees in 40 countries, Eurofins provides testing services to the pharmaceutical, food, environmental, and consumer goods industries (manufacturers and distributors). At the forefront of the latest developments in biotechnology, this fast-growing company is recruiting an IT technician for its Nantes sites.

Based in Nantes with occasional travel within France, reporting to the Service Desk France Manager, you will notably be responsible for the following missions:

• Handling remote assistance requests (level 2)

o Assistance to international level 1 teams o Requalification of tickets opened by users; o Level 1 processing of incidents; o Dispatch of requests to the relevant IT services; o Management of site backups

• Local support (level 2)

o Local assistance to users; o Preparation of computer and telephone workstations; o Deployment of hardware, in collaboration with systems and network teams; o Maintenance of the analytical and office network; o Control and assistance with service provider activities (installation of software for instruments and analytical equipment)

• Participation in Group projects

o Planning of operations; o Deployments, Migration, Integration; o Reporting

Initial training: BAC+2/3 or equivalent experience. Mandatory knowledge: Windows 7, Windows 10, PC operation (Installation, drivers, troubleshooting, …), Active Directory (level 1), Exchange (level 1), Windows/NTFS rights management, network protocols and services: DHCP, DNS, TCP/IP… Optional knowledge: Terminal Server, Incident management tools (OTRS, GLPI, Remedy, other), Deployment tools (MDT, RES, SCCM), Powershell, Fixed and Mobile Telephony (PABX, TOIP, ActiveSync), backup tools (Veeam, Symantec) Desired experience: Minimum 3 years of experience in the position. Languages: Technical English required / fluent desired. Other: Driving license B required.