Technical Expert - Administrative Officer

Company Description

With an annual turnover of more than 7.296 billion euros in 2025 and a workforce of 65,000 employees present in 950 laboratories across 59 countries, the laboratory network of the subsidiary companies of Eurofins Scientific S.E., listed on the CAC 40, is one of the world leaders in environmental, agri-food, pharmaceutical, and cosmetic analysis.

Eurofins Analyses Alimentaires France is the French laboratory network specializing in agri-food analysis. Fully industrialized and computerized, we offer our B to B clients innovative and efficient solutions to guarantee safe, healthy, and authentic food.

Eurofins Laboratoire Nord is an agri-food analysis laboratory, with a human scale. Composed of about sixty employees and located in Douai, the laboratory is looking to recruit an Administrative Officer.

Job Description

Reporting to the head of the client department of the Eurofins Laboratoire Nord laboratory in Douai (59), you will join the existing team and participate in the following missions (non-exhaustive):

70% of the time:

• Welcoming and contacting clients: Quotes, orders, and training on our client portal
• Sales administration: Account creation, client files, ..
• Invoicing: Issuing invoices, sending, closing, debt collection
• Monitoring of customer service indicators
• Assistance with the planning of collectors
• Customer Relations: Recording and monitoring client complaints

30% of the time:

• Issuing analysis reports for clients: verifying the compliance of the analyzed product with the client's specifications and current regulations.
• Monitoring sample flow: monitoring samples blocked at the laboratory, requesting information on samples, monitoring the turnaround times of ongoing samples,
• Customer Relations: recording and monitoring client complaints,
• Continuous improvement: participation in the quality improvement system,

These missions may evolve over time according to the needs of the company.

Qualifications

• BAC + 3, BAC + 5, scientific training
• Ability to work in a team
• Good mastery of IT tools under a Windows environment.
• English: Read and spoken
• Autonomy
• Proactive in making suggestions
• Rigor
• Reactivity and proactivity

Additional Information

• Contract: Fixed-term contract (CDD) for maternity leave replacement
• Position to be filled as soon as possible
• Location: Douai
• Remuneration: Based on profile and experience

• Benefits: Profit-sharing, family mutual insurance, contingency, and restaurant vouchers

Does this position attract you and do you want to join an innovative environment in constant development? Do not hesitate to contact us!

At Eurofins, we are proud to commit to equal opportunities and we practice a strict non-discrimination policy in hiring.

We are convinced that diversity contributes to developing emulation around our culture of innovation and entrepreneurship.

With equal skills, we will therefore consider all applications.