Commercial Assistant
Eurofins Scientific is an international life sciences company that provides a unique range of analytical testing services to clients in various sectors. The Group believes it is the world leader in testing of food and pharmaceutical products, environmental matrices, and agrosciences CRO services. It is also one of the global independent market leaders for certain testing and laboratory services for genomics, pharmacological research, forensic science, advanced materials science, and clinical study support. Additionally, Eurofins is one of the leading emerging players in specialized clinical diagnostic testing in Europe and the USA. The group's key figures are approximately: Revenue of 3.8 billion euros, more than 800 laboratories in 47 countries, and about 45,000 employees.
Provide assistance to the Commercial team by preparing quotes and delivering information to the client in a timely manner, performing follow-ups, and seeking customer satisfaction. Seek tests with the best cost-benefit for both clients and Eurofins, choosing the best method and laboratory within the group to meet client expectations; Ensure that synergies are being developed with other Eurofins laboratories in Brazil and abroad; Participate in ongoing projects; Improve your technical knowledge and obtain information about the industry sectors under your responsibility, aiming to offer the best support to clients and clarify doubts; Prepare and adapt proposals according to client needs/requests; Send, confirm receipt, and support the follow-up of proposals; Attend to the client, aiming to identify their demands and needs; Keep client registration information updated in the integrated system; Support the prospecting of new clients through market research; Support the finance department regarding client invoicing and collection; Attend to clients via telephone, web, or other means, identifying their needs and forwarding them to the competent areas for demand resolution; Monitor the progress of solutions and provide the client with the necessary feedback within the agreed deadlines and the company's quality standard, respecting internal norms and policies; Enter service logs into the CRM system, as well as the resolution status; Perform after-sales activities, involving satisfaction surveys; Perform post-service contact with clients aiming to measure satisfaction with the service provided as well as satisfaction regarding the resolution of the reported problem; Execute other related activities, as needed, or at the discretion of your superior.
Behavioral competencies: Dynamism, communication, customer focus, interpersonal relationships, proactivity, commitment. Required education: Currently pursuing a degree in Food Engineering, Food Science, Agronomy, Pharmacy, Biology, Chemistry, Veterinary, Zootechnics, Chemical Engineering, Nutrition, and related courses. Complementary education: Completed degree is a plus. Languages and expected level: Basic English. Previous experience (type and duration): 1 to 3 years of experience. Technical knowledge: Microsoft Office.
Work Schedule: Monday to Friday Hours: from 8:00h to 17:00h