Analytical Service Manager (ASM)

Eurofins Scientific is a leading international group in analytical and scientific-technical services, with more than 61,000 employees distributed across 940 laboratories in 59 countries and an annual turnover exceeding 6,700 M EUR. We offer a unique portfolio of more than 200,000 analysis methods for the pharmaceutical, agri-food, environmental, and consumer goods sectors. Our Laboratory is located in the Torrellano industrial park (Elche) and we are dedicated to performing laboratory testing on consumer goods, specifically textile, footwear, and Personal Protective Equipment (PPE) products. Since our beginnings in 2017, we have experienced many challenges and achieved exponential growth that continues to develop. We are looking for committed, responsible people who are eager to develop professionally and contribute to our team.

The Analytical Service Manager (ASM) is the main point of contact for the customer in relation to the laboratory. They will be responsible for validating analytical reports, ensuring that results are reported correctly and on time, as well as sharing technical and regulatory information with customers. Providing support to the sales team in the commercial process when necessary. Main responsibilities: Participate in commercial meetings and in negotiations with prospects or customers.

Support the sales team in the preparation of technical proposals.

Identify new business opportunities and retention strategies with existing customers.

Technically validate quotes and configure account and order preferences.

Interpret and validate analytical reports and invoices.

Respond to technical and regulatory inquiries.

Coordinate internal technical services directed at customers.

Main functions and competencies: Daily control of pending activities to ensure compliance with deadlines.

Generation and review of report content according to specific customer requirements.

Validation and sending of reports.

Efficient processing and management of complaints received from customers.

Collaboration with the Customer Service and Business Analyst departments for the internal configuration of the LIMS system according to customer needs.

Preparation of continuous improvement proposals to optimize existing processes and systems.

Requirements for the position: Minimum of two years of work experience in a laboratory as a technician/assistant or in the laboratory's internal customer service department. Specific higher education (food technology, chemical technology, chemistry, biotechnology, environmental protection). English knowledge at a communicative level (C1). Good knowledge of the Microsoft Office package (Outlook, Excel, Word). High level of communication in different languages. Good work organization, ability to prioritize tasks. Ability to work in a team. Ability to work under pressure. Will be valued: Knowledge of the PN-EN ISO 17025:2018 standard, Experience working with LIMS (Laboratory Information Management Systems) and CRM (Customer Relations Management) systems. Knowledge of other languages such as German, French, or Portuguese.

What do we offer? Opportunity for professional development and possibilities for internal promotion within the company.

Continuous training and support for your professional growth.

Competitive remuneration package in accordance with the experience and responsibility of the position.

If you are interested in this opportunity, want to be part of a great company with international prestige, and meet the requirements, we encourage you to submit your application. For more information or to send your application, contact our Human Resources team through the following email: (RRHH_Elche@cpt.eurofinseu.com). We look forward to your participation!