Analyst, Sales Operations

Responsibilities and Assignments

• Diagnose and resolve issues related to different internal and third party systems, including access, performance, configuration, and integration problems.
• Troubleshoot internal platforms and tools, including systems used by the Sales team, ensuring uninterrupted business operations, to ensure stability, availability, and proper performance.
• Provide onsite and remote technical support, ensuring all incidents are properly logged and tracked in the ticketing system.
• Assist users with technical orientation and advise on best practices.
• Research customer or order problems, working cross-functionally to resolve tool and process inefficiencies
• Escalate complex technical incidents to higher support levels, following through until resolution.
• Prepare reports and document procedures for the knowledge base.

Requirements and Qualifications

• Currently enrolled in or completed a degree in Business, Administration, Information Technology, or related field.
• Experience providing technical support to end users (onsite and/or remote).
• Strong communication, organization, and problem solving skills.
• Good customer focus, with highly developed phone/writing etiquette and a strong work ethic
• Fluent Portuguese and English.

-Requerimientos-

• Educación mínima: Universidad 3 años de experiencia
• Idiomas: Inglés ,Portugués
• Edad: entre 21 y 60 años
• Palabras clave: analista, analyst, ventas, cambaceo, sales, operaciones