Assistant Manager, Quality Assurance

The Assistant Manager / Manager, Quality Assurance is responsible for ensuring that the organisation maintains high standards of quality, compliance, and continuous improvement across all centres/ campuses.This role oversees certification processes such as ERF/EduTrust and SPARK and drives quality assurance frameworks aligned with regulatory and organisational requirements. JobRole & Responsibilities Quality Assurance & Compliance Lead and support centres/ campuses in achieving and maintaining ERF/EduTrust and SPARK certification Ensure compliance with ECDA, SSG, and relevant regulatory requirements Conduct regular internal audits, reviews, and gap analyses across centres/ campuses Develop, review, and implement quality assurance policies, SOPs, and frameworks Certification & Documentation Support centres/campuses in preparing documentation and submission for ERF/EduTrust and SPARK certification Work closely with centre/campus leaders to ensure readiness for external audits and inspections Provide guidance and training to staff on compliance standards and certification requirements Continuous Improvement Identify areas for improvement and drive quality enhancement initiatives across centres/campuses Analyse feedback, audit findings, and performance data to recommend improvements Support centres/ campuses in implementing best practices and maintaining consistent standards Stakeholder Management Work closely with Principals, and HQ teams to align quality initiatives and compliance priorities Act as a key liaison with external bodies (e.g. ECDA and SSG) where required Provide advisory support to centres/campuses on regulatory and compliance related matters Training & Capability Building Conduct training and workshops on quality standards, ERF/EduTrust and SPARK requirements Build capability within centres/campuses to sustain quality practices independently Job Requirements Bachelor’s degree in Early Childhood Education, Education, or related field Minimum 3–4 years of relevant experience in quality assurance, compliance, or centre leadership within the education sector Hands-on experience with SPARK and EduTrust certification is a must Strong knowledge of ECDA / SSG regulatory frameworks and requirements Experience in audit, documentation, and process improvement Strong stakeholder management and communication skills Detail-oriented with strong analytical and problem-solving abilities