Senior Operations Executive

RolePurpose

The Senior Operations Executive supports the effective running of EtonHouse’soperations across schools, central kitchen operations and selectedorganisational projects.

This is a hybrid role designed to provide broad exposure to different aspectsof the organisation. The role will work closely with school leaders, theOperations team, Central Kitchen, HQ functions and external partners tocoordinate initiatives, resolve operational issues and drive projects fromplanning through implementation.

Key Responsibilities

1.School Operations

• Support a portfolio of schools on operational matters and serve as a liaisonbetween schools and HQ.
• Conduct regular school visits to understand ground operations and follow upon operational issues.
• Work with Principals and relevant HQ teams to address matters relating tofacilities, safety, vendors, services and day-to-day school operations.
• Support operational reviews, audits and follow-up actions.
• Assist with school openings, relocations, renovations and other operationalprojects.
• Develop an understanding of Singapore’s preschool operating and regulatoryrequirements, including ECDA requirements, through on-the-job exposure andtraining.

2.Central Kitchen & Food Operations

• Work closely with the Central Kitchen team to support the operational andbusiness aspects of food services across schools.
• Coordinate between Central Kitchen, schools and other stakeholders to ensureoperational issues and feedback are followed through.
• Assist in developing and tracking key operational indicators and managementreports.
• Support food safety audits, documentation and follow-up of correctiveactions.
• Support business continuity planning and other initiatives relating toCentral Kitchen operations.
• Develop an understanding of applicable food safety and SFA requirementsthrough training and practical exposure.

3.Special Projects

• Support and, where appropriate, lead selected projects assigned by the Directorof Operations and management.
• Develop project plans, timelines and deliverables and coordinate stakeholdersto ensure timely implementation.
• Support projects involving new schools, new programmes and operationalimprovement.
• Coordinate with internal departments and external stakeholders to driveprojects through to completion.

4.Process & Operational Improvement

• Review existing processes and identify opportunities to improve efficiency,consistency and service quality.
• Develop and improve SOPs, checklists, trackers and reporting processes.
• Analyse operational information and identify recurring issues, trends andareas requiring intervention.
• Track agreed actions and ensure timely follow-through and closure.

5.Procurement & Administration

• Assist with procurement exercises, quotations, vendor evaluation and contractadministration.
• Maintain proper documentation, records and project trackers.
• Prepare reports, presentations and management updates as required.

Requirements:

• At least possess Diploma or bachelor’s degree in Business Administration, Operations Management or a related discipline.
• At least 3 years of relevant experience in facilities, school operations, property management or a similar environment.
• Prior experience in an education, preschool or international school setting would be an advantage.
• Familiarity with applicable Singapore regulatory requirements and experience liaising with relevant authorities and service providers.
• Strong planning, coordination and problem-solving skills, with the ability to manage multiple schools, priorities and deadlines.
• Able to respond promptly and exercise sound judgement when handling operational incidents and emergencies.
• Strong attention to detail, with the ability to maintain accurate records, inspection reports, inventories and compliance documentation.
• Proficient in Microsoft Office and comfortable using facilities, procurement or administrative systems.
• Good written and verbal communication skills, with the ability to work effectively with school leaders, employees, parents, contractors and external stakeholders.
• Service-oriented, resourceful and hands-on, with a strong sense of ownership and accountability.
• Able to work independently while collaborating effectively across schools and departments.
• Committed to maintaining a safe, secure and child-friendly learning environment and upholding EtonHouse’s safeguarding standards.