Customer Service Specialist
Etisalat Egypt·Maadi, Cairo·wuzzuf·published 11/10/2026 - Handle incoming and outgoing customer calls professionally.
- Respond to customer inquiries and provide accurate information.
- Resolve customer complaints and ensure customer satisfaction.
- Maintain accurate records of customer interactions.
- Follow company policies, procedures, and quality standards.
- Meet individual performance targets and KPIs.
- Escalate complex issues to the relevant departments when necessary.
- Job Requirements:
- University graduates.
- Excellent communication and interpersonal skills.
- Good command of English B2 or above, depending on the account .
- Strong problem-solving and multitasking abilities.
- Customer-focused with a positive attitude.
- Ability to work in rotational shifts.
- Previous call center experience is a plus but not mandatory.
