Back Office Agent

Communicating with Consumers via chats and outbounds Responding promptly to customer Inquiries Acknowledge and resolve customer complaints Processing orders, forms, applications &Requests Handling Mobile service inquires Handling Home services and fixed lines services Ensure Customer satisfaction and provide professional customer support

• Strong Back Office Operations and Office Operations skills, including data management and process handling.
• Effective written communication skills to coordinate with internal teams and support customer-facing functions.
• Basic to intermediate sales-related skills, including handling sales documentation and supporting sales reporting.
• Foundational finance skills, including working with invoices, reconciliations, and financial records under guidance.
• Excellent attention to detail, accuracy in data entry, and strong organizational skills.
• Proficiency in MS Office and business productivity tools.
• Ability to work on-site in Qesm El Maadi and collaborate in a fast-paced environment.
• A relevant diploma or bachelor's degree in Business Administration, Finance, or a related field is preferred.
• Maximum age: 34 years old.
• English proficiency level: B2+ – C1.