Application Support Engineer

 Strong Communication Skills – Ability to communicate clearly with business users, technical teams, and stakeholders.

 Problem-Solving & Analytical Thinking – Ability to analyze issues, identify root causes, and provide effective solutions.  Customer & User Focus – Patient and professional approach when supporting users and understanding their business needs.  Teamwork & Collaboration – Ability to work effectively with functional, technical, and cross-functional teams.  Active Listening – Ability to understand user concerns, requirements, and problems accurately.

 Microsoft Dynamics 365 Finance & Operations – Basic functional knowledge and application support across Finance, Procurement, Sales, Inventory, and Warehouse modules.

 D365 Troubleshooting & Support – Incident investigation, error analysis, root-cause identification, and issue resolution.  D365 Configuration – Basic configuration of system parameters, workflows, number sequences, master data, and security roles.  SQL & Database Fundamentals – Basic SQL queries for data validation, investigation, and troubleshooting.