Head of Enterprise IT

Job description

Synopsis

We are seeking an experienced and visionary Head of Enterprise IT to lead our technology operations in Abu Dhabi, United Arab Emirates. In this pivotal role, you will oversee the entire IT infrastructure, strategy, and operations for our organisation, ensuring alignment with business objectives whilst maintaining the highest standards of security, efficiency, and service delivery. The successful candidate will be a decisive leader with a strong analytical mindset, capable of driving digital transformation and managing complex enterprise systems across the organisation.

Accountabilities

Develop and execute comprehensive IT strategy and roadmap aligned with organisational business goals and digital transformation initiatives

Oversee the design, implementation, and maintenance of enterprise-level IT infrastructure, systems, and applications

Lead, mentor, and manage a diverse IT team, fostering a culture of excellence, continuous improvement, and professional development

Establish and enforce IT governance frameworks, security policies, and compliance standards in accordance with regional and international regulations

Manage IT budgets, vendor relationships, and procurement processes to optimise cost-effectiveness and service quality

Analyse business requirements and translate them into scalable technical solutions that enhance operational efficiency

Implement robust disaster recovery and business continuity planning to ensure organisational resilience

Drive change management initiatives and oversee the adoption of new technologies and systems across the enterprise

Monitor IT performance metrics, conduct regular audits, and produce strategic reports for senior leadership

Collaborate with cross-functional departments to identify technology needs and deliver innovative solutions

Ensure data security, cybersecurity governance, and compliance with relevant industry standards and regulations

Qualifications

Education & experience

Minimum 10 years of progressive experience in IT leadership and management roles

Minimum 5 years of hands-on experience managing enterprise-level IT infrastructure and operations

Extensive knowledge of SAP S4 and finance process

Extensive knowledge of SuccessFactors and HR related processes

Strong delivery record in waterfall and agile IT projects

Airline domain and systems knowledge, such as revenue accounting, refunds etc.

AI accreditations and certifications

Proven expertise in IT strategy development and digital transformation initiatives

Strong people skills with demonstrated ability to lead, develop, and motivate high-performing teams

Advanced knowledge of enterprise systems architecture and IT service management

Proficiency in IT governance frameworks, risk management, and compliance standards

Experience with vendor management, contract negotiation, and budget management

Excellent analytical and problem-solving capabilities with a detail-oriented approach

Strong organisational skills and ability to manage multiple priorities in a fast-paced environment

Additional information

The role is based in Abu Dhabi and requires candidates to work onsite on a full-time basis.

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

Recruitment fraud alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video or telephone before any formal offer. If you are asked for money, please treat it as fraudulent.