Customer Service Representative

Responsibilities:

Welcome and attend to customers politely and professionally. Respond to customer enquiries regarding menu items, orders, reservations, and services. Take and process customer orders accurately where required. Handle customer complaints and resolve issues promptly and professionally. Follow up on customer requests to ensure satisfaction. Receive and document customer feedback and escalate relevant issues to management. Maintain a good understanding of the restaurant’s menu, products, promotions, and services. Liaise with kitchen and service teams to ensure customer requests are handled efficiently. Maintain a clean, organised, and welcoming customer service area. Support other front-of-house activities as required.

Requirements:

Minimum of SSCE/OND; additional qualifications are an advantage. 2 years of experience in customer service, hospitality, restaurant, or a related role. Excellent verbal and written communication skills. Strong customer service and interpersonal skills. Ability to remain calm and professional when handling difficult customers. Good attention to detail and ability to multitask in a fast-paced environment. Must be presentable, courteous, and customer-oriented. Ability to work shifts, weekends, and public holidays when required.