Senior Service Designer

At Essense, we believe in customer-centric collaboration to move the world forward. As a Senior Service Designer, you contribute to this ambition by giving the customer, the business, and society a voice in the process. You help clients work customer-centrically to optimise services and customer experience—creating holistic value that goes beyond “just beautiful”. You are a strong facilitator, a thoughtful client partner, and someone who can translate insights into opportunities and concepts that teams can implement.

What will you do? Map insights and foresight across the customer experience

Make complex information transparent and visual across the client organisation

Translate insights into opportunities, concepts and solutions

Co-create with stakeholders across the client’s business to shape propositions and service concepts

Orchestrate backstage processes and frontstage touchpoints for an optimal end-to-end service experience

Ensure smooth handover of concepts to UX/UI designers who take them further

Facilitate workshops and co-creation sessions (content + logistics)

Act as a thought partner for the client, bringing curiosity and CX market awareness

Inspire colleagues and share knowledge; help advance Essense and our clients through craft and vision

What do you bring? You have a Bachelor or Master degree in Service, Industrial or Interaction Design.

At least 6 years of relevant work experience, preferably at an agency

A passion for making complex situations / information insightful

Analytical ánd creative, with empathic ability and strong communication skills

Demonstrated experience in applying service design methods such as stakeholder maps, journey maps, service scenarios, service blueprints

A strong portfolio that shows your work and results from a range of projects

You can give clients pro-active advice on the best approach for achieving their goals

Capable of planning, managing and executing service design projects, including leadership skills and good stakeholder management

What do we bring? A great workplace, both at our office (walking distance from Amsterdam Amstel station) and at home (we provide a home working desk, chair and monitor). In addition, you can also work on location at the customer.

An above market average salary

Travel allowance, lunch, and other secondary working conditions

Great and smart colleagues, team events and drinks

Opportunities for personal development

Every third Thursday of the month 'Essense Day', on which we focus with the whole team at developing ourselves

And last but not least: working with leading clients such as IKEA, Rabobank, European Investment Bank, Odido, and more!

Our culture: We value a good work environment. We stand for quality, but also for fun, based on the following core values: Open: We love to explore, share and embrace.

Driven: We strive for the optimal result.

Collaborative: We work better together.

We kijken ernaar uit om van je te horen!