IT System Analyst
What the role is really for
This role is noticeably more modern than a traditional Systems Analyst. It is effectively an Application Operations + AIOps +Observability + Automation System Analyst.
Key responsibilities:
- Operate and support applications running in GCC/cloud.
- Monitor application availability, performance, and security.
- Implement AIOps and observability capabilities.
- Analyse logs, metrics, and telemetry.
- Use AI/ML-driven anomaly detection/event correlation.
- Develop automation scripts/workflows.
- Perform incident management and Root Cause Analysis (RCA).
- Integrate AIOps/monitoring with ITSM.
- Develop dashboards, runbooks, SOPs and automation playbooks.
- Support onboarding of applications into monitoring/AIOps platforms.
- Support POCs for AIOps and automation.
Must-have qualifications / experience Education: BSc Computer/Information Science, OR relevant IT systems analysis/cloud application support experience
Cloud: Cloud application support, preferably across 2 of AWS / Azure / GCP
AIOps: Event correlation, anomaly detection, predictive analytics, automated remediation
Observability: Experience with Dynatrace, Datadog, Splunk, Prometheus, Grafana or equivalent
Automation: Python, Bash, PowerShell or equivalent
Configuration/automation: Familiarity with Ansible or equivalent
ITSM: ITSM platform exposure + ITIL Incident, Problem, Change, Configuration
Troubleshooting: System/application analysis, trends, anomalies and complex incident resolution
Infrastructure: Cloud, containers, networking, servers and storage
Architecture: Microservices, APIs and application architecture patterns
DevOps: Familiarity with CI/CD and DevOps practices
Government: Familiarity with IM8, cybersecurity and data security
Stakeholders: Able to translate technical findings for technical and business stakeholders
Preferred: relevant technology certifications.
Candidate spot: Application/System Analyst +Cloud Operations + Dynatrace/Splunk-type observability + scripting/automation +AIOps.