Comcenter Operations Level 1 Operator (12hr rotating shift / SATCC Changi)
Seeking Singaporean to join us for a 1 year contract under agency payroll Work Location: Singapore Air Traffic Control Centre SATCC Changi ( 60 Biggin Hill Road, Singapore 509950 ) Basic salary up to $4500 Working Hours: 12 hour rotating shift Shift allowance: $10/day and $22/night shift One day off in lieu per Public Holiday Upon end of contract, 1 month completion bonus subject to performance & PM recommendation Annual leave 9 days
Job Description The Comcenter Operations Level 1 Operator is responsible for ensuring smooth day-to-day AMHS operations, performing fault rectification, and maintaining operational efficiency. This role involves working in 12-hour shifts, preparing log reports, and consolidating monthly performance reports to ensure seamless communication and operational continuity . Responsibilities
- Operations and Monitoring
Perform Level 1 operational tasks, including monitoring systems and equipment for abnormalities. Execute standard operating procedures (SOPs) to manage alerts and resolve first-level incidents. Escalate complex or unresolved issues to Level 2 teams or appropriate personnel.
- Fault Rectification
Diagnose and troubleshoot basic system faults and technical issues. Apply corrective measures to restore normal operations within defined timelines. Collaborate with internal teams to resolve recurring or critical issues.
- Reporting and Documentation
Maintain accurate and detailed operational log reports during shifts. Consolidate and prepare comprehensive monthly reports summarizing key operational metrics, fault trends, and resolutions.
- Communication and Coordination
Act as a point of contact during operational shifts for updates, escalations, and notifications. Ensure seamless handover of duties and information between shifts.
- Compliance and Standards
Adhere to organizational and regulatory standards for system operations and fault management. Participate in periodic reviews and audits of operational processes. Requirements Locals ( Required to clear CAT2 project clearance and Pre-employment check ) Must be comfortable working 12-hour rotating shifts (day/night) to ensure 24/7 operational coverage. Prior experience in system monitoring, operations, or technical troubleshootin g is an advantage Minimum ITE Information Technology, Telecommunications , or related fields. Strong analytical and problem-solving skills. Proficiency in using monitoring and reporting tools. Effective communication skills for coordination and reporting. Fast-paced environment requiring attention to detail and adaptability. ES Recruitment Pte Ltd (09C4235) Hong Chiew Guat (R1219860)