Billing & Support Specialist
Role: Billing & Support Specialist
Location: London, N18 3BH Salary: £35,000–£38,000 depending on experience Hours: 8:00 am–5:00 pm, Monday to Friday Job Type: Full-time
Role Purpose
To provide strong billing and Support Specialist across the Group, with particular responsibility for accurate, timely billing through Waste Logics, client reporting, documentation, and liaison between Finance, Service Delivery, Traffic Planning, and Operations.
Our client is looking for someone who takes ownership of their workload, works accurately to strict deadlines, and sees queries through to completion.
They are also looking for someone eager to grow within the business as the Company continues to grow and restructure.
Key Responsibilities
- Daily and monthly billing through Waste Logics
- Management of Tier 1 and key client billing requirements
- Checking rates, purchase orders, tickets, waste descriptions, and supporting documentation before invoicing
- Identifying and resolving billing discrepancies before invoices are raised
- Investigating re-billing requirements and margin discrepancies
- Ensuring all required documentation is available and correctly recorded
- Maintaining accurate audit trails and internal records
- Working closely with Service Delivery and Traffic Planners to resolve operational and billing queries
- Liaising directly with clients where clarification is required
- Producing and maintaining internal and client reports
- Supporting month-end billing and reporting deadlines
- Assisting with client portal administration and related customer support
- Supporting the continued development and improvement of Waste Logics processes
- Representing the Group professionally in all client communication
- Ensuring queries are followed through and closed rather than left unresolved
Monthly Reporting Duties
- Month-end billing reports
- Client-specific data and reporting requirements
- Revenue and margin reporting where required
- Supporting reconciliation and billing review
- Maintaining accurate information for management reporting
Experience & Skills Required
- Advanced Excel skills are essential
- Strong attention to detail
- Excellent numerical skills
- Confident working to strict deadlines
- Strong organisation and document-management skills
- Excellent written and verbal communication
- Ability to communicate confidently with customers, Service Delivery, Traffic Planning, Operations and Finance
- Strong ownership mentality with the ability to see tasks through from start to finish
- Waste Logics experience would be a significant advantage
- Experience within the skip hire, haulage or waste management industry would be highly desirable