Key Account Manager
Your tasks
Sales & Business Development
- Develop and execute account growth strategies toachieve and exceed sales, profitability, and margin targets.
- Identify and secure new business opportunitieswithin existing and prospective customer accounts.
- Build strong relationships with Procurement,Operations, Maintenance, Engineering, and Supply Chain stakeholders.
- Promote MRO supply chain solutions, engineeringstores management, inventory optimization, and integrated supply services.
- Lead commercial discussions, contractnegotiations, pricing reviews, and service expansion initiatives.
- Prepare and present value propositions, businesscases, and performance reviews to customer management teams.
- Drive customer retention, account expansion, andlong-term strategic partnerships.
- Maintain a healthy pipeline of growthopportunities and deliver against annual business objectives.
Key Account & Contract Management
- Ensure all contractual commitments and servicelevel agreements (SLAs) are achieved or exceeded.
- Deliver customer value through:
o Processefficiency improvements
- Review, understand, and execute complex contractterms and commercial agreements.
- Conduct regular customer business reviews anddevelop action plans to improve performance and customer satisfaction.
- Monitor account profitability and workingcapital performance.
- Provide accurate operational, financial, and KPIreporting to both customer and company leadership teams.
Site Operations Management
- Lead onsite teams responsible for:
o InventoryControl
- Material Planning and Replenishment
- Ensure site operations achieve agreed profitability, service levels, and inventory targets.
- Drive operational excellence and continuous improvement programs across customer sites.
- Establish performance metrics and monitor operational KPIs.
- Ensure resources, processes, and systems effectively support customer requirements.
- Promote a customer-focused culture while maintaining operational discipline and compliance.
Procurement & Supply ChainManagement
- Manage sourcing and procurement activities to ensure uninterrupted supply of MRO materials.
- Develop strong supplier relationships to optimize cost, quality, and service performance.
- Leverage preferred suppliers and strategic sourcing agreements wherever possible.
- Identify opportunities to reduce inventory costs and improve working capital efficiency.
- Drive supplier performance improvements and risk mitigation initiatives.
Project Management &Solution Implementation
- Lead implementation and transition projects for Integrated Supply Solutions and Engineering Stores contracts.
- Conduct customer site assessments and identify project requirements.
- Develop project plans, timelines, resource requirements, and risk mitigation strategies.
- Monitor project progress and ensure on-time delivery against agreed milestones.
- Manage project stakeholders across both customer and internal teams.
- Identify and escalate risks that may impact project delivery.
- Conduct project review meetings and implement lessons learned for continuous improvement.
- Ensure all projects are delivered in accordance with company quality, safety, and operational standards.