front end supervisor - retail

Education:

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience.

Work site environment:

• Non-smoking.
• Air conditioned.

Work setting:

• Retail service establishment.
• Retail business.
• Museum.
• Management.

Tasks:

• Supervise staff (apprentices, stages hands, design team, etc.).
• Assign sales workers to duties.
• Hire and train or arrange for training of staff.
• Order merchandise.
• Authorize return of merchandise.
• Establish work schedules.
• Sell merchandise.
• Prepare reports on sales volumes, merchandising and personnel matters.
• Resolve issues that may arise, including customer requests, complaints and supply shortages.
• Organize and maintain inventory.
• Supervise and co-ordinate activities of workers.
• Manage cash.
• Conduct performance reviews.

Supervision:

5-10 people.

Elemental sales occupations:

Retail salespersons and sales clerks.

Working groups:

Computer and technology knowledge:

• iOS.
• MS Outlook.

Product or manufacturing design:

Product packaging.

Area of work experience:

• Restaurant.
• Tourism.

Exhibit and display design experience:

• Merchandising or window.
• Visual displays.

Area of specialization:

Retail store.

Work conditions and physical capabilities:

• Fast-paced environment.
• Work under pressure.
• Manual dexterity.
• Attention to detail.
• Combination of sitting, standing, walking.
• Standing for extended periods.
• Bending, crouching, kneeling.

Own tools/equipment:

• Computer.
• Printer.
• Internet access.
• Cellular phone.

Personal suitability:

• Accurate.
• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Flexibility.
• Organized.
• Reliability.
• Team player.
• Dependability.
• Excellent written communication.
• Initiative.
• Judgement.
• Ability to multitask.

Screening questions:

• Are you available to start on the date listed in the job posting?.
• Do you have experience working in this field?.
• Do you have the required certifications listed in the job posting?.
• Do you meet the language requirements listed in the job posting for the position (English or French)?.

Experience:

3 years to less than 5 years.

Employment terms options:

• Day.
• Weekend.

Financial benefits:

Gratuities.

Support for youths:

• Participates in a government or community program or initiative that supports youth employment.
• Offers on-the-job training tailored to youth.
• Offers mentorship, coaching and/or networking opportunities for youth.
• Provides awareness training to employees to create a welcoming work environment for youth.