Ecommerce Growth Consultant

Overview:

Epic Design Labs is seeking an experienced Ecommerce Growth Consultant to serve as a trusted advisor and coach for ecommerce store owners. This role is perfect for someone with experience as an Ecommerce Marketing Director or Director of Ecommerce who thrives on helping businesses grow through strategy, problem-solving, and guidance.

The Consultant will work with ecommerce store owners on a weekly coaching basis over a 6-month period , helping them improve their stores, solve problems, and identify growth opportunities. Candidates should have deep experience with Shopify and/or BigCommerce and a strong understanding of ecommerce best practices.

Key Responsibilities:

Provide weekly coaching sessions to ecommerce store owners, offering insights and actionable advice to drive growth

Develop and share strategies to improve traffic , conversion rates , average order value , and customer retention

Guide clients through solutions for ecommerce challenges such as product presentation, checkout flow, marketing strategies, and customer experience

Educate store owners on best practices for improving their sites and marketing efforts

Identify opportunities for growth and improvement, and provide practical steps for clients to implement

Collaborate with internal teams to ensure alignment between coaching guidance and the client's broader marketing and development strategy

Empower clients with the knowledge and confidence to improve their ecommerce business independently while highlighting areas where Epic Design Labs can provide additional support

Qualifications:

Proven experience as an Ecommerce Marketing Director , Director of Ecommerce , or similar leadership role

Extensive knowledge of Shopify and/or BigCommerce platforms

Strong background in ecommerce marketing, customer experience, and growth strategies

Excellent communication skills with the ability to teach and mentor clients

Strong problem-solving skills with a strategic mindset

Ability to identify opportunities for growth and clearly articulate steps for improvement

Experience working with ecommerce brands of varying sizes and industries is a plus

Core Values:

The ideal candidate will embody our core values:

Ownership & Accountability

Positive / Can-Do Attitude

Innovation

Kaizen (Continuous Improvement)

Constant Learning and Improvement

What Success Looks Like (First 3-6 Months):

Successfully onboarded with our ecommerce coaching methodology

Built strong relationships with assigned clients through consistent communication and valuable insights

Delivered clear, actionable growth strategies that improve client performance

Identified key opportunities for each client's store and provided a clear roadmap for implementation

Equipped clients with the skills and confidence to manage their ecommerce business more effectively

If you're a strategic thinker with a passion for helping ecommerce businesses grow, we'd love to hear from you!