Export Customer Service Manager M/F

Your missions:

Reporting to the customer service department, you will ensure the administrative and logistical follow-up of export orders, from entry to invoicing, guaranteeing quality of service and customer satisfaction.

Order management and customer relations

• Ensure personalized follow-up of customers to guarantee quality service, a lasting relationship of trust, and a high level of satisfaction.
• Enter export and subcontracting customer orders into the ERP: pushed flows, additions, modifications, etc.
• Guarantee the reliability of the information entered and ensure order follow-up until invoicing.
• Manage returns and credit notes for goods.
• Participate in complaint management, primarily handled by the Customer Service Manager.
• Ensure the accuracy of applied rates and the compliance of invoicing.

Export logistics and transport management

• Search for transport solutions adapted to customer needs.
• Organize transport and ensure shipment follow-up.
• Manage inter-depot transport for export.
• Act as guarantor for compliance with the company's transport policy, particularly in the choice of carriers.
• Control and validate export transport invoices.
• Enter transport costs into purchases and sales documents (invoices/credit notes).
• Ensure the management of documentation related to export transport: customs declarations, taxes, Incoterms, etc.

Internal coordination and administration

• Create third-party files (customers/suppliers), acting as back-up for the Customer Service Manager.
• Ensure the administrative management of sales documents: invoices, credit notes, etc.
• Work in close collaboration with internal teams, notably planning and the warehouse, in order to define deadlines and ensure the smooth running of orders.

Profile sought

With a Bac+2 to Bac+3 education, ideally in International Trade, Transport/Logistics, Administrative Management or equivalent, you have initial experience in Export ADV.

You master:

• Fluent and professional English, both written and spoken, indispensable for the position.
• IT and office tools

A second foreign language would be appreciated.

Beyond your technical skills, you are recognized for your:

• Rigor and sense of organization;
• Sense of service and customer satisfaction orientation;
• Interpersonal skills;
• Adaptability;
• Autonomy;
• SME spirit and taste for teamwork.

Job conditions

• Contract type: CDI
• Status: Agent de maîtrise
• Remuneration: 34 to 38 KEUR gross annual over 12 months
• Working time: 36h30 per week, Monday to Friday
• Hours: daytime hours, with a range of approximately 8am to 5pm
• Remuneration of working time: 35h base + RTT
• Teleworking: 2 days per month
• Location: Saint-Vulbas (01)

Do you wish to join a human-sized company and put your expertise in Export ADV, customer relations, and international logistics at the service of a dynamic environment?

Do not hesitate to apply for this offer!