Customer Service Assistant
Machine translation — original language: French.Show original
Your tasks
As a Technical Assistant, your main role consists of ensuring the complete follow-up of customer files (France and export), from order placement to invoicing, for our after-sales activity. You will be the essential link in our relationship with our customers, ensuring they benefit from personalized service at every stage of the process.
- Process customer orders by email/telephone.
- Write technical manuals for the machines sold.
- Record customer orders and follow up on claims.
- Coordinate necessary spare parts with the workshop and the storekeeper.
- Establish a list of spare parts per customer.
- Update and maintain customer databases in our ERP.
- Ensure the management and follow-up of contracts: quotes, orders, invoicing.
Requirements
- Excellent knowledge of customer service + communication
- Proficiency in IT tools, notably ERP software + EXCEL
- Ability to read technical drawings.
- Ability to work in a team and in collaboration with different stakeholders.
- Great rigor in the management of administrative tasks.
- 5 years of professional experience desired in the After-sales service of an SME.
- English reading and writing skills.