Hotel Booking Manager

EnterTrip is looking for an energetic and motivated Hotel Booking Manager to join our team. The ideal candidate will be responsible for handling hotel reservations, assisting customers in selecting suitable accommodation options, and creating well-planned travel solutions based on customer needs.

We are looking for a proactive, customer-oriented professional who can work independently, take initiative, and efficiently combine different travel components to provide customers with the most suitable offers.

Handle hotel reservation requests from inquiry through booking confirmation;

Search, compare and select suitable hotel options based on customers' needs, preferences and budgets;

Prepare and present clear and competitive travel offers to customers;

Consider flight schedules and other travel arrangements when selecting hotel options and preparing offers;

Communicate with hotels, suppliers and partners regarding availability, rates, booking conditions, changes and cancellations;

Provide customers with accurate information about hotels, room types, rates and booking conditions;

Follow up on active requests and bookings and ensure timely communication with customers;

Maintain accurate booking records and related documentation;

Handle booking changes, cancellations and other post-booking requests;

Contribute ideas and take initiative to improve customer service and internal booking processes.

Previous experience in tourism, hospitality, hotel reservations or a related field is preferred;

Good knowledge of hotel booking processes and the ability to compare accommodation options effectively;

Good command of Armenian and English; working knowledge of Russian;

Confident computer and Internet skills;

Strong communication and customer service skills;

Strong analytical and problem-solving abilities;

Accuracy and attention to detail;

Ability to organize work independently, prioritize tasks and manage multiple requests simultaneously;

Proactive, responsible and result-oriented approach to work;

Ability and willingness to learn new systems and tools.

Working schedule: Full-time, office-based position in Yerevan.

EnterTrip offers a professional and dynamic working environment, competitive compensation, and opportunities for professional growth and development.

Interested candidates are welcome to apply through staff.am or send their CV to careers@entertrip.com , mentioning “Hotel Booking Manager” in the subject line.

Only shortlisted candidates will be contacted for an interview.