customer service agent

Education:

Secondary (high) school graduation certificate. or equivalent experience.

Work setting:

• Tourism.
• Transportation.

Tasks:

• Answer inquiries and provide information to customers.
• Perform general office duties.
• Answer clients' inquiries and provide information.

Computer and technology knowledge:

• Internet.
• MS Outlook.

Security and safety:

• Criminal record check.
• Driver's validity licence check.
• Driving record check (abstract).

Transportation/travel information:

Valid driver's licence.

Work conditions and physical capabilities:

• Attention to detail.
• Fast-paced environment.
• Tight deadlines.
• Work under pressure.
• Bending, crouching, kneeling.
• Repetitive tasks.
• Standing for extended periods.
• Walking.

Personal suitability:

• Punctuality.
• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Flexibility.
• Organized.
• Reliability.
• Team player.
• Initiative.
• Dependability.
• Honesty.

Employment terms options:

Evening.

Experience:

1 year to less than 2 years.

Employment terms options:

• Shift.
• Flexible hours.
• Morning.
• Night.
• Day.
• Weekend.