Manager (Business Operation & Integration)

Job Description

Project Leadership & Execution

• Lead and manage the full life cycle of multiple client and internal projects simultaneously.
• Develop and track detailed project plans with timelines, resources, milestones, and deliverables.
• Serve as the main point of contact for internal teams and clients on project execution matters.
• Identify, assess, and mitigate risks and issues throughout project lifecycles.
• Monitor progress to ensure timely and cost-effective project completion.
• Lead project post-mortems and implement learnings into future workflows.

Operational Integration

• Coordinate integration of operations across different departments (e.g., Sales, Marketing, Finance, Client Services).
• Drive standardization and optimization of project-related workflows and documentation.
• Improve communication channels and decision-making between internal teams for smoother project implementation.
• Support cross-functional process mapping and policy alignment across service units.

Client & Stakeholder Communication

• Support client onboarding by providing implementation timelines, workflows, and resource planning.
• Ensure all deliveries meet client expectations and contractual agreements.
• Attend client meetings to provide operational insights and updates on project milestones.
• Maintain strong relationships with partners, vendors, and service providers involved in project execution.

Team Supervision & Collaboration

• Supervise and guide project coordinators or executive staff assigned to clients or internal projects.
• Provide on-the-job training and mentorship to junior staff.
• Lead internal review meetings and encourage proactive issue resolution and performance tracking.
• Foster a culture of collaboration, accountability, and operational excellence.

Reporting & Performance Monitoring

• Prepare regular internal reports on project status, risks, and budget utilization.
• Collaborate with leadership to design and track project KPIs (e.g., client satisfaction, delivery timelines, service margins).
• Provide input into strategic planning, business process reengineering, and growth initiatives.

Job Requirements

Educational Qualifications

• Bachelor’s degree in business administration, Project Management, or related field.
• Minimum 5–8 years of experience in a project management, operations, or business integration role.
• Proven experience managing projects in the services, training, event, or association management sectors.
• Strong understanding of middle office functions including procurement, finance coordination, and SOP development.
• Proficiency in Microsoft Office Suite, Excel, project management tools (e.g., Asana, Trello), and CRM software.
• PMP certification or equivalent preferred but not mandatory.