Operations Executive

Responsibilities:

Oversee the overall operational activities of the organisation across all business units, including paid and free training, counselling sessions, community engagements, events and resource centre operations. Supervise and provide direction to the project manager, client management executive, executive assistant and other job functions within the institute. Ensure that all programs, events and organisational activities are properly planned, coordinated, executed and documented. Develop and implement operational systems, processes and standards to improve efficiency and service delivery. Coordinate internal workflow across teams to ensure proper communication, accountability and timely delivery of tasks. Monitor the execution of training calendars, event plans, client communication processes and CEO support activities. Review operational plans and provide approvals, guidance, and escalation support where necessary. Track performance across the operational team and support the development of individual teh team KPIs. Ensure that all organisational activities are aligned with budget, timeline and quality expectations. Identify operational gaps, recommend improvements and support continuous process optimisation. Ensure proper coordination between the institutes. business units and the NGO arm where applicable. Support crisis management and resolve operational bottlenecks as they arise. Prepare and present operational updates and reports to senior leadership as required. Ensure compliance with internal policies, standard procedures and any applicable legal and regulatory requirements. Support the planning and execution of strategic organisational activities and special projects.

Requirements:

BSc   in Business Administration or related field 4 years of experience in operations or project management. Excellent communication, report writing skills. Problem-solving skills.