Enterprise Solution Architect

Responsibilities:

• Collaborate with their counterparts in the Operations organizations to solution strategies for existing Enterprise clients
• Provide input on incidents and problem management activities, including technical recommendations on remediation actives and RCA (root cause analysis)
• Provide technical project oversight
• Conduct solution development sessions and present technical solutions and business cases to a wide variety of audience
• Service ongoing requests from a solution design and pricing perspective
• Provide change management advisory and risk analysis
• Aid in driving stability and innovation within the client's current and future state and create solutions based on client requirements and available product offerings
• Proactive advisor for service optimization, enhancement and transformational initiatives
• Proactive analysis and recommendations for Platform capacity, service and performance improvement
• Participate in customer pricing, invoicing, and billing reviews

Requirements:

• Bachelor's degree in engineering or computer sciences
• Major Industry accreditations / certifications
• 10+ years of experience as an architect or equivalent in the hosting and network space (preferably with a service provider)
• Good understanding of Project management methodologies
• Proven experience in managing projects through the entire project lifecycle. This includes managing multi phase/multi-dimensional/multi-resource projects to conclusion while maintaining high client satisfaction
• Understanding of (and experience with) public cloud platforms (AWS, GCP, Azure) and hybrid solutions required
• Well versed in the hosting technology landscape including compute, storage, backup, network, security, DR, DevOps and IT governance
• Good understanding of the sales process for large and complex opportunities including ITO
• Resourceful and confident in Crisis and Expectation management and confident under pressure
• Has experience in technical documentation to capture solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
• Ability to share knowledge and expertise among various organizations within the company and to facilitate teamwork among those organizations to better serve our clients
• Ability to work in a team environment and demonstrate strong problem-solving skills 2
• Proficient with common office applications such as MS Outlook, MS Excel, PowerPoint and MS Visio
• Excellent organizational, interpersonal, and communication skills (oral, written and presentation)

Key Attributes:

• Independent, Self-directed, Results oriented
• Strong presentation & communication skills
• Strong empathy, self-awareness and interpersonal skills
• Able to challenge status quo in a non-confrontational way

Seniority Level:

• 10+ years of experience as an architect or equivalent in the hosting and network space (preferably with a service provider and/or cloud MSP)

Travel:

• Travel to various Ensono locations and client sites will be frequent; estimated 25% of weeks will involve travel, more in first year of role for on-boarding and client engagement.