Clinic Manager

Position: Center Manager (Office Manager) Enreach Developmental Center | South Jakarta | Full-time

About the Role You'll own the day-to-day running of the clinic — front office, scheduling, HR administration, supplies, and facilities — while reporting to and coordinating with the Director. This isn't a role for someone who only executes what they're told: we need someone who notices what's missing, builds the process to fix it, and can have a hard conversation with staff without needing it escalated for them.

Key Responsibilities

Operations

• Ensure day-to-day clinic operations run smoothly and efficiently
• Oversee performance of the Front Office and Cleaner
• Manage and coordinate therapists' schedules and assignments
• Oversee availability of operational supplies and approve purchase requests
• Coordinate with vendors and technicians on facility issues and maintenance
• Act as operational point of contact for Center events

People & HR

• Manage recruitment, onboarding, employment contracts, and HR administration
• Manage employee leave, attendance, and related HR administration
• Prepare payslip and benefits for direct care staff
• Serve as the primary point of authority for therapist-facing policy and conduct

Systems & Compliance

• Develop, implement, and update SOPs as needed
• Ensure all permits, licenses, and operational documents remain valid and current
• Handle client complaints and concerns requiring a management decision

External Relations

• Manage partnerships and coordinate with schools, vendors, and other external parties
• Coordinate with the Director on clinic operations and management matters

What We're Looking For

• Highly organized, reliable, and able to work independently with minimal oversight
• Comfortable and confident having direct, sometimes difficult conversations with staff
• A track record of building a process or system on your own initiative, not just following one
• Languages: Fluent in Bahasa and English

Nice to Have

• Background in healthcare, clinic, or school administration
• Familiarity with Indonesian employment matters (BPJS, employment contracts)
• Experience managing vendor or partner relationships

Skills: Microsoft Excel, Microsoft Word, Public Speaking, Teamwork, Store Management, Customer Service, Administration, Store Operations, Store Sales, Microsoft Office