Sales and Customer Service Assistant (M/F)

Enovis is an international leading group in the design, manufacture, and distribution of medical devices. Enovis offers therapeutic and technological solutions promoting health in the locomotor and vascular fields, pain management, physical preparation, performance research, and post-effort recovery.

Enovis's stated goal is to "help all patients regain the comfort and happiness of natural mobility." Distributed in more than 80 countries, Enovis group products are used by many healthcare professionals: orthopedic surgeons, neurosurgeons, emergency services, pain management centers, physiotherapists, chiropractors, sports physicians, midwives, etc.

Many of these products and accessories are also used by coaches, physical trainers, occasional or high-level athletes, as well as by individuals for injury prevention or as part of home treatments.

DJO France, the French subsidiary of the Enovis group, has nearly 350 employees in France and develops products for all of Europe and distributes them to pharmacies, hospitals, and specialized stores.

As part of a replacement within our ADV department, we are looking for a Sales and Customer Service Assistant M/F on a CDD (8 months-renewable).

Main missions:

• Enter orders into the ERP, check product availability, applied rates, record discounts based on current promotions, inform customers of delivery times, propose substitute products in case of stockouts
• Transmit various information to points of sale: commercial information, rates, product availability
• Provide technical support to points of sale through technical knowledge of product characteristics, pathology, and anatomy, and advise on product choice
• Practice active listening with customers, report and transmit information deemed relevant.
• Practice commercial upselling during telephone exchanges (formulate a commercial offer, promote a new product...)
• Detect any obstacle to customer satisfaction and notify their manager
• Do everything possible, at their level, to achieve defined environmental objectives and targets and report any environmental or safety malfunction to their hierarchy.

Required profile:

• Bac+2 level
• Foreign language: English (B1)
• Knowledge of the Office pack
• Interpersonal, commercial, and technical skills
• Rigor, organization, adaptability, analytical and synthetic spirit
• Knowledge of Salesforce, Oracle, or an ERP would be a plus