Semi Senior Business Analyst

Key skills: Business Analysis, Customer Experience (CX), Conversational Design, NLP, NLU, Azure, SQL, BPMN, Artificial Intelligence.

Experience: Minimum 3 to 4 years of experience as a Business Analyst, participating in customer experience initiatives, functional analysis, process automation, or digital transformation.

Location: Peru.

Modality: Hybrid (office attendance 2 to 4 times per month).

At Coforge we are looking for a Semi Senior Business Analyst (#20789-1-4) with the following profile.

Main responsibilities

• Design, optimize, and evolve customer journeys and conversational flows for digital channels.
• Analyze conversations, sessions, and metrics to identify opportunities for improvement in user experience.
• Define and document AS-IS and TO-BE processes aligned with business objectives and customer experience.
• Translate findings, insights, and business needs into functional and technical requirements.
• Elaborate user stories, use cases, and functional documentation.
• Collaborate with Product, Technology, Data, and Customer Experience teams to implement continuous improvements.
• Participate in Artificial Intelligence initiatives applied to conversational experiences.
• Define, monitor, and analyze performance indicators to measure the impact of implemented initiatives.
• Actively participate in discovery, analysis, refinement, and solution definition sessions.
• Drive improvements based on data, analytics, and user behavior.

Indispensable requirements

• Minimum 3 to 4 years of experience as a Business Analyst or Functional Analyst.
• Experience in digital Customer Experience (CX).
• Experience in conversational design for virtual assistants or chatbots.
• Functional knowledge of NLP (Natural Language Processing).
• Functional knowledge of NLU (Natural Language Understanding).
• Experience working with conversational automation flows.
• Technical knowledge of SQL for analyzing conversations and sessions.
• Experience using analysis and visualization tools such as Power BI, Excel, or similar.
• Functional knowledge of Artificial Intelligence applied to customer experience.
• Knowledge of Generative AI and intent classification.
• Familiarity with Azure SQL.
• Familiarity with Azure Data Factory.
• Familiarity with Artificial Intelligence services in Azure.
• Experience in AS-IS and TO-BE process analysis and modeling.
• Knowledge of BPMN.
• Experience writing user stories and use cases.
• Experience working under agile methodologies such as Scrum and Kanban.
• English level A1.

Desirable requirements

• Experience in virtual assistant, chatbot, or digital channel projects.
• Knowledge of customer experience metrics and digital analytics.
• Experience in intelligent automation initiatives.
• Experience in digital products from the financial sector.
• Knowledge of requirement and backlog management tools.

Competencies

• Clear and effective communication.
• Analytical thinking.
• Empathy and customer orientation.
• Collaborative work.
• Negotiation skills with stakeholders.
• Results orientation.
• Ability to transform data into improvement actions.
• Proactivity and continuous learning.

Published on: 24-09-2026.

At Coforge, we hire professionals solely based on their skills and qualifications, and we do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.