Business Analyst

Responsibilities:

1. Requirements Gathering and Analysis:

• Deliverable: Detailed Business Requirements Document (BRD)
• Lead stakeholder interviews and workshops to elicit and document business requirements accurately.
• Thoroughly analyze current business processes and workflows, pinpointing areas for enhancement and automation.

1. Solution Design:

• Deliverable: Product Playbook and Runbook, Product Onboarding Form and Guide
• Translate business requirements into precise functional specifications for implementation.
• Design and document comprehensive solutions, incorporating process flows, data models, and integration strategies.
• Work closely with technical teams to verify the practicality and sustainability of proposed solutions.

1. Implementation Support:

• Deliverable: User acceptance testing (UAT) Test Plan and Test Cases
• Engage actively in testing activities, including user acceptance testing (UAT), to ensure robustness and adherence to requirements.

1. Continuous Improvement:

• Track usage and performance metrics, using data-driven insights to identify opportunities for continual platform refinement.
• Keep abreast of updates and emerging features, evaluating their potential impact and organizational relevance.
• Recommend and implement enhancements to improve platform efficiency and efficacy.

Requirement: ·   Shall have a degree in Computer Science, Computing, Electrical Engineering, IT or equivalent. ·  Must be a Singaporean citizen. ·  Shall be able to obtain and maintain a valid MINDEF Security Directive (MSD) CAT 1 security clearance. · Shall fulfil at least one of the following criteria: o  Shall have at least two (2) years ’ experience in system analysis and design and Java training or certification. o  Shall have at least one (1) year experience in system analysis and design in MINDEF / SAF Java EE projects. Prior experience with ServiceNow will be an added advantage