AIOps Engineer

Observability Engineering:          •  Architect, deploy, and optimize Splunk ITSI dashboards, KPIs, glass tables, and service maps. •  Continuously enhance visibility into the health and performance of applications and infrastructure. • Proactive Monitoring & Investigation: •  Leverage observability data to investigate system issues and anomalies in real-time. •  Identify root causes using advanced event correlation, log analysis, and telemetry patterns. • Predictive Analytics & ML Integration: •  Apply machine learning models to detect anomalies, forecast system behavior, and prevent outages. •  Collaborate with data teams to operationalize predictive analytics for IT incident management. • Service Mapping with ServiceNow:      •   Maintain and automate the synchronization of Configuration Items (CIs) from ServiceNow to Splunk. •  Ensure accurate service correlation and dependency mapping across platforms. Experience And Skill Needed        Asa (job role), you will need to have:      •  Degree in Computer Science, Engineering, Information Systems, or equivalent. •  Hands-on experience with Splunk ITSI or similar observability platforms. •  Strong knowledge of ServiceNow, including CMDB and CI relationships. •  Familiarity with machine learning for anomaly detection and predictive analytics. •  Proficient in scripting (Python, linux) for automation. •   Understanding of ITIL and modern IT operations practices. •  Analytical mindset with strong troubleshooting and investigation skills using observability data.