Senior Process Governance Analyst

Logicalis values diversity, offering equal opportunities to all qualified candidates, regardless of gender, race, sexual orientation, disability, or any other characteristic.

We are #ArchitectsOfChange.

We help thousands of companies transform and succeed in a digital world.

We believe that technology can change the world and make it a better place to live by promoting a culture aligned with our values: integrity, innovation, excellence, partnerships, and empowerment. Visit our website: http://www.la.logicalis.com.

Act in the governance, adoption, and continuous improvement of the Atlassian ecosystem for Latin America, ensuring alignment between processes, governance, business requirements, and platform capabilities.

The professional will be responsible for supporting the organization, standardization, and governance of the Atlassian ecosystem, acting mainly on Jira Service Management, Jira Software, Jira Product Discovery, and Confluence, as well as future solutions adopted by the organization. They will act as a link between business areas, operations, processes, vendors, and technical teams, promoting consistency, quality, governance, and alignment with the organization's needs.

Responsibilities and attributions

• Act in the functional governance of the Atlassian ecosystem, defining usage standards, governance models, access structures, permissions, roles, and segregation of duties for all of LATAM.
• Ensure that processes adhere to IT Service Management best practices, acting in the definition, review, and improvement of workflows, service catalogs, SLAs, automations, forms, and business rules.
• Perform impact analyses related to process changes and new business demands, identifying risks and opportunities for optimization and standardization.
• Translate business needs into technical requirements, acting as an interface and governance representative to user areas, technical teams, and vendors in prioritization, functional testing, validation, and project monitoring.
• Promote the adoption of solutions and the dissemination of best practices through the creation of documentation, training, workshops, and continuous capacity-building actions for users.
• Ensure the governance, consistency, and quality of data generated by the platforms, defining indicators (KPIs), and supporting the construction of management reports and dashboards in Power BI for executive presentations to leadership.

Requirements and qualifications

• Completed Higher Education in Information Technology, Engineering, Administration, or related fields.
• Solid experience in Process Governance and IT Service Management. ITIL 4 concepts and best practices.
• Proven mastery of Atlassian ecosystem solutions, with a primary focus on Jira Service Management (JSM).
• Experience in defining and monitoring performance indicators, management reports, and analytical dashboards (Power BI).
• Experience acting as a bridge between business areas, operational teams, technical teams, and external vendors.
• Knowledge in process automation, workflows, business rules, and notions of corporate systems integration.
• Languages: Intermediate English and Spanish.

Additional information

Our benefits:

• 🏥 Health insurance
• 🦷 Dental insurance
• 🍽️ Meal and Food vouchers
• 🏦 Private Pension
• 🖤 Life insurance
• 👶 Childcare assistance
• 🚌 Transportation vouchers
• 🆘 Professional Support Program
• 🏋 Totalpass
• 🎂 Birthday Off
• 🚀 Work from Anywhere