Admissions & Visa Operations Officer

Responsibilities:

Admissions Management:

Manage student application processes for universities and colleges. Review and verify academic documents and application requirements. Ensure timely submission of applications to partner institutions. Track application progress and communicate updates to clients. Maintain accurate records of applications and admissions decisions.

Visa Processing:

Prepare and submit visa applications and supporting documentation. Ensure compliance with embassy and immigration requirements. Review visa documentation for accuracy and completeness. Monitor visa processing timelines and application outcomes. Provide guidance and support to clients on visa interview preparation.

Client Management:

Provide professional counselling to clients regarding study abroad options and admission requirements. Communicate application and visa updates to clients. Handle client inquiries and resolve issues or escalate complex cases when necessary. Maintain strong client relationships and ensure high levels of satisfaction .

Compliance and Quality Assurance

Ensure compliance with embassy regulations, immigration requirements, and institutional guidelines. Maintain accurate records of applications and visa decisions. Implement quality checks to minimise documentation errors. Ensure data confidentiality and security.

Reporting and Operations

Prepare weekly and monthly admissions and visa processing reports. Track visa approval and refusal rates. Monitor application processing timelines. Identify operational challenges and recommend process improvements. Support the achievement of admissions and visa processing targets.

Requirements:

Bachelor’s degree in education, business administration, international relations, or a related field. 3–5 years of relevant experience in admissions, visa processing, or study abroad consultancy. Strong knowledge of visa and immigration procedures. Excellent attention to detail and documentation skills. Strong communication, problem-solving, and decision-making skills. Excellent time-management and organisational skills. Strong customer service orientation. Proficiency in Microsoft Office and CRM systems.

Preferred Experience:

Experience working in a study abroad consultancy. Experience processing student visa applications for the UK, Canada, USA, or Australia. Experience managing university or college admissions applications. Experience working with multiple partner institutions and clients.

Key Performance Indicators (KPIs):

Visa approval rate. Application processing time. Client satisfaction rate. Documentation error rate. Number of successful student enrollments. Number of completed and successfully processed applications. Compliance with processing timelines.

Remuneration: NGN 350,000 - 450,000 Monthly