Operations Executive | Freight Forwarding (SEA)

We are a growing freight forwarding company dedicated to delivering reliable, efficient, and customer-focused logistics solutions worldwide. With a strong global network, we aim to provide seamless shipping experiences while upholding professionalism and service excellence. Job Responsibilities: Handle day-to-day sea import & export operations and documentation (e.g., booking, shipping instructions, BL draft, VGM, customs declaration).

Coordinate with customers, carriers, and overseas agents to ensure smooth cargo movement.

Monitor shipment schedules, vessel cut-off dates, and ensure timely delivery of documents.

Prepare and verify export documents (invoices, packing lists, certificates, etc.).

Provide proactive updates and after-sales service to clients.

Address customer inquiries, resolve service issues, and maintain strong relationships.

Liaise with internal departments to support operational efficiency and compliance.

Requirements: Minimum 1 year of experience in freight forwarding, preferably in sea import & export operations.

Familiar with import & export documentation, shipping terms (Incoterms), and international trade practices.

Strong communication and problem-solving skills.

Ability to multitask, prioritize, and work under pressure.

Proficient in MS Office; knowledge of freight forwarding systems is an advantage.

Team player with a customer-oriented mindset.