ADMINISTRATIVE ASSISTANT

Key Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and friendly manner Provide product information, troubleshoot basic technical issues, and support the returns/warranty process Maintain accurate records of customer interactions in our CRM system Process orders, returns, and follow-ups with shipping and logistics partners Provide administrative support to the sales and service teams (e.g. scheduling, order tracking, filing) Assist in organizing and updating product manuals, FAQ documents, and internal systems Coordinate with warehouse, tech support, and marketing as needed to ensure smooth operations

Qualifications/Requirements: Requirements: 1+ year experience in customer service or administrative roles (experience in the bike/eBike industry is a plus) Excellent communication skills — written and verbal Comfortable working in a fast-paced, startup-like environment Techsavvy and proficient with tools like Google Workspace, Microsoft Office, and customer support platforms Organized, detail-oriented, and reliable A passion for eBikes, cycling, or clean transportation is a big plus!