IT Support Specialist

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Specific Role:

We’re looking for a dependable, service-oriented IT Support Specialist to support EMIT Technologies’ day-to-day technical operations across office and manufacturing environments. In this role, you’ll provide frontline technical support, deploy and maintain endpoint devices, assist with user onboarding and access management, and help ensure reliable operation of systems across multiple locations. You’ll work closely with employees and internal teams to troubleshoot issues, maintain productivity, and support the organization’s ongoing technology needs.

Key Accountabilities:

Provide first-line support for hardware, software, and access-related issues

Deploy, configure, and maintain desktops, laptops, tablets, printers, and other endpoint devices

Support onboarding and offboarding processes, including account setup and device provisioning

Troubleshoot endpoint, connectivity, and application issues across office and manufacturing environments

Escalate complex technical issues to appropriate teams when necessary

Assist with inventory tracking, asset management, and device lifecycle processes

Support production floor systems and end users as needed

Maintain accurate ticket updates, troubleshooting notes, and support documentation

Help ensure reliable operation of endpoint systems and user productivity across locations

Collaborate with internal teams to resolve technical issues efficiently and professionally

Contribute to standardization and continuous improvement of support processes and device management practices

Assist with general IT operational initiatives and technology improvements

Qualifications:

1–3 years of IT support, help desk, or technical support experience

Familiarity with Windows environments and Microsoft 365

Strong troubleshooting, analytical, and customer service skills

Ability to manage multiple priorities in a fast-paced environment

Comfortable supporting users in both office and manufacturing settings

Strong communication skills and ability to work effectively with users of varying technical skill levels

Self-motivated with a proactive, team-oriented mindset

Associate degree, technical certification, or equivalent hands-on experience preferred

We are an equal opportunity employer and welcome candidates from all backgrounds. Pay Range $50,000 — $80,000 USD