Identity Operations Engineer - Level 2

Job purpose

At Emirates, we believe in connecting the world to and through our global hub in Dubai, and in constantly innovating to ensure our customers “Fly Better.”

Join our cybersecurity team, where we strive to maintain a world-class cybersecurity organisation built on the key principles of people, process, and technology, underpinned by executive endorsement of a multi-year strategy for continuous improvement and development. The team protects our digital assets by monitoring threats, responding to incidents, managing vulnerabilities, and ensuring compliance with security policies and regulations.

The identity operational engineer – level 2 will perform advanced cybersecurity monitoring, analysis, and investigations to identify and resolve complex security incidents, threats, and control issues. Provide technical guidance to level 1 engineers, validate AI- and automation-supported findings and response actions, and coordinate with escalation specialists to ensure effective, timely, and well-controlled incident resolution.

In this role, you will:

• Guide level 1 engineers and the decision support system to ensure correct diagnosis and effective use of approved AI and automation.
• Ensure timely resolution and fulfilment of escalated incidents, service requests, and control issues within applicable SLAs.
• Maintain clear, accurate, and auditable documentation, operational logs, and effective handovers for complex incidents, service requests, and control decisions.
• Monitor threat, vulnerability, service-health, and control-performance information using approved analytical and automated capabilities; assess business and operational impact and initiate proportionate action.
• Perform detailed analysis of cyber threats, incidents, control failures, and identity-related risks; validate AI- or automation-assisted findings and recommend preventative or corrective actions.
• Review operational triage and control-handling activities performed by level 1 engineers or approved automation, ensuring accurate closure or escalation.
• Create and maintain operational procedures, automation playbooks, knowledge-base content, and approved automation workflows, incorporating lessons from incidents and service issues.

Qualifications

To be considered for this role, you must meet the following requirements:

• Degree or honours (12+3 or equivalent) in information technology and 3+ years of experience in identity lifecycle management, authentication, authorisation, and access-control principles.
• GIAC Certified Incident Handler (GCIH) or equivalent certification.

Knowledge and skills:

• Knowledge of administering, configuring, and monitoring enterprise identity and access-management platforms and operational workflows.
• Knowledge of infrastructure, cloud, endpoint, server, operating-system, and network controls that support secure identity and authentication services.
• Knowledge of directory, database, protocol, and web-service concepts supporting identity records, integrations, and access controls.
• Practical knowledge of zero-trust, defence-in-depth, and operational-resilience principles, including identity queries, basic scripting, and approved automation or AI decision-support systems.
• Analyse identity, access, and authentication evidence to identify issues and determine appropriate actions.
• Triage and prioritise identity and access requests or issues according to risk, urgency, and operational impact.
• Make timely decisions within delegated authority and escalate identity matters to the appropriate access or resolver team.
• Use approved automation and AI tools effectively, validating recommendations and outcomes before progressing identity or access changes.
• Communicate identity and access matters clearly through accurate written and verbal reporting for technical and non-technical stakeholders.

Leadership role: No.

Salary and benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city.